Privacy Policy
How We Handle Your Data
MED1 values the privacy of every user. This document explains the data we collect, how we use it, and your rights.
1. Data We Collect
When you use MED1, we may collect the following data:
- Data you provide directly — such as name, email, and phone number when you register or contact our team.
- Usage data — such as search history, saved clinics, and reviews you write.
- Technical data — such as IP address, browser type, and device, per analytics standards.
- Location — only when you grant the app access, to find clinics near you.
2. How We Use Your Data
We use your data to:
- Provide the clinic search service and show results that match your needs.
- Communicate about your account, alerts, and service updates.
- Analyze usage to improve features and the user experience.
- Prevent fraud, terms violations, and protect system security.
3. Sharing with Third Parties
We will not sell or rent your personal data to third parties, except in the following cases:
- Necessary service providers (e.g., 2C2P payments, AWS hosting) under confidentiality agreements.
- When required by a lawful order from a government authority.
- When you give explicit consent.
4. Retention and Security
Your data is stored in encrypted systems with security measures meeting international standards. We keep data only as long as necessary to provide the service, and delete it when no longer needed.
5. Your Rights
Under the Personal Data Protection Act (PDPA), you have the right to:
- Request access, a copy, or correction of your personal data.
- Request deletion of your data from the system.
- Object to data processing in certain cases.
- Withdraw consent you previously gave.
6. Changes to This Policy
We may update this policy from time to time, notifying users in advance via the website or email.
7. Contact Us
If you have questions about this privacy policy, you can contact our team anytime.